Customer Service

Customer Service, Sales & Help

We're Here to Assist You!
If you have any questions about our products or need assistance with an order, please call us toll-free at 800-258-3977 Monday through Friday 9:00 - 5:00 Eastern Time, or use the form on our Contact Us page and we will respond promptly.

Looking For Our Retail Store? Our retail outlet is located at:
225 7th Avenue East
Hendersonville NC 28792
800-258-3977 (toll-free) or 828-697-2675

Shipping Time
Most orders received before 3:00 PM will ship the next day, provided the product ordered is in stock. Most orders received after 3:00 PM will ship the next business day. Orders are not processed or shipped on Saturday or Sunday.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Michaelian Home or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

Payment Methods
We accept the following credit cards: Visa, MasterCard, and American Express. There is no surcharge for using your credit card to make purchases with Michaelian Home. When ordering online, please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.

We do accept other forms of payment – please see our full Policies, Terms & Conditions page.

Out-of-Stock Products
We will ship your product as it becomes available. Usually, products ship the next day if ordered by 3:00PM , or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.

Multiple Product Orders
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.

Sales Tax
Orders shipped to addresses within North Carolina will include NC sales tax. For orders shipped to other states, please see our full Policies page.

Returns
We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase.

If you need to return a product, please call us toll-free at 800-258-3977 for assistance.

Privacy & Security
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience. Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Michaelian Home site. You can safely unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

Our online shopping cart uses cookies to keep track of your current shopping session so that you can retrieve your shopping cart at any time. Once you are done shopping, you can easily delete cookies (please see your browser's help files for instructions.)

Contests and Prize Drawings
When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Michaelian Home site. You can safely unsubscribe from this news list by following the unsubscribe instructions in any email received.

The terms, policies and conditions (collectively known as "Conditions") described on our Terms and Conditions page govern the use of this site (referred to as "Michaelian Home" or "site". Your use and/or placement of any order indicate your acceptance of these Conditions. Please visit Policies, Terms & Conditions for full details. Michaelian Home of North Carolina.