FAQs

Have a question that isn't answered below? Call us!
1-800-258-3977


When will my order be delivered?

If you place your order by 3:00 p.m. Eastern time it will ship the next day.

We ship ground UPS or USPS whichever is the least expensive.


What is the privacy policy?

Click HERE for a link to our terms & Conditions.


What is the minimum order?

No minimums.

 

What credit cards are accepted?

We accept Visa, MasterCard, American Express, Discover, and Paypal.

 

What is the Return Policy ?

Call 1-800-258-3977 ext 10 or email us at info@michaelianhome.com to go over our easy return policy.  In general we will return items in good condition within 30 days of the original sale.  Restocking fees are $5.00 per return plus 10% of the selling price of the items being returned.

Our return address is:
Michaelian Home
225 East 7th Avenue
Hendersonville, NC 28792



How do I set up an online account?

Please fill out the ONLINE FORM and fax your resale tax certificate to 1-828-697-908 if you are applying for a dealer password.

 

How do I set up terms?

Please fax a completed and signed
credit application to 828-697-9084.

If you do not have a credit application
then call us at 1-800-258-3977 ext. 10
to request one.

 

Where does Michaelian Home show at the Trade Shows?

Click Here for a current show schedule.


How do I order a custom sized rug?

We can manufacture custom sized rugs just for you. Production time is generally 4-5 months.

Contact us with the details, 1-800=258-3977 or info@michaelianhome.com


How can I make a custom rug with design changes or color changes?

Call us to discuss at 1-800-258-3977


How can I clean my wool hooked rug?

Given the handcrafted nature of this product there will be slight variations within this rug and between rugs.  Hand hooked rugs should be swept or vacuumed regularly (no beater bar). Spot clean with warm soapy water.  Do not machine wash.  Loose yarns will often appear at the surface.  Do not pull them out. Clip them at the surface with scissors.


How to match colors in a room?

Call and talk to us if related products and the image and description below each product are not giving you enough information to make a decision. Our design experts are here to help! 1-800-258-3977