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FAQs

Have a question that isn't answered below? Call us!
800-258-3977 ext. 10

When will my order be shipped?

Orders are typically shipped within 2 business days from the date the order was placed.  You will also receive an email notification with tracking information when your order has been shipped.

We use UPS, FedEx or USPS for small parcel shipments.  When needed, we can also route larger orders with LTL Freight Carriers. 

 

What is the privacy policy?

Click HERE for a link to our Terms & Conditions.

 

What is the minimum order?

No minimum order is required.

 

What payment forms are accepted?

We accept all major credit cards - Visa, MasterCard, American Express and Discover. We also accept PayPal payments.

 

What is the Return Policy ?

In general, we will accept returned items in new condition within 30 days of the original sale.  We will then refund the product purchase price back to the original payment method used at the time of purchase.

Our return address is:
Michaelian Home
225 East 7th Avenue
Hendersonville, NC 28792

 

How do I create an online account?

Click HERE to fill out the Online Form found at the Wholesale Signup tab at the top of the home page of the website

If you are applying for a dealer/wholesale account, you must send a copy of your State Sales Tax Certificate to [email protected] or fax to 828-697-9084.  Once that has been approved, your account will be updated to a dealer account, and you will be notified via email.

 

How do I set up terms?

Please send a Credit Reference sheet to [email protected] or fax to 828-697-9084.

If you do not have a Credit Reference sheet, you may email us at [email protected] or call 800-258-3977 ext. 10 to request a credit application.

 

Where does Michaelian Home show at the Trade Shows?

Click Here for a current show schedule.

 

How do I order a custom sized rug?

We can manufacture custom sized rugs just for you.  Custom production time is generally 4-5 months, plus there is a minimum order requirement of $500.00.

Contact us at 800-258-3977 ext. 10 or [email protected]

 

How can I make a custom rug with design changes or color changes?

Contact us to discuss possible options at 800-258-3977 ext. 10 or [email protected].

 

How can I clean my wool hooked rug and cotton rag rug?

Given the handcrafted nature of this product, there will be slight variations within this rug and between rugs.  Hand hooked rugs should be swept or vacuumed regularly (no beater bar). Spot clean with warm soapy water.  Do not machine wash.  Loose yarns will often appear at the surface.  Do not pull them out. Clip them at the surface with scissors.  Cotton rag rugs can be machine washed separately on gentle cycle, using cold water and line dry or dry flat.

 

How to match colors in a room?

If images, descriptions below each product or related products are not giving you enough information to make a decision, our design experts are here to help! Contact us at 800-258-3977 ext. 10 or [email protected]